23.08.2024.
ISO 20000-1 is an international standard that provides guidelines for the management of information technology services in organizations. The standard was implemented to help establish, implement, maintain and continuously improve our service management system. The goal is to ensure quality delivery of services that meet user needs, increase efficiency and reduce risks associated with user services.
ISO 27001 is a standard published by the International Organization for Standardization (ISO) that prescribes a methodology for the application of information security management in companies. Written by the world's best experts in the field, it enables organizations to assess risks and implement specific controls to preserve the confidentiality, integrity and availability of information assets.
ISO 9001 is the set of standards for quality management systems. Application of this set is beneficial within a company (increased efficiency, ongoing improvements and higher profits), but it also has external value (internationally acknowledged and recognizable quality management system, greater opportunities on foreign markets and higher customer/user satisfaction). Introduction of the ISO 9001 quality management system greatly reduces the possibility of negative impacts of operating activities on the quality of products and services.
ISO 14001 is a set of standards aimed at designing and implementing environmental management. The reasons why a company will introduce ISO 14001 are: its concern for the environment, alignment with valid laws, pressure by interest groups, marketing opportunities, requirements set forth by banks and insurance companies, lower overhead and access to European business integration. The certificate confirms that functional environmental management systems have been established, and that they contain precisely defined procedures and that the negative impacts of all business activities that may affect the environment are reduced to the greatest extent possible.
ISO 45001 is an internationally recognized assessment of health and safety management system requirements. The norm was introduced to effectively manage risks for health and work safety with the aim of reducing possible occupational injuries and diseases. Additionally legal and other requirements are followed, training and education of employees is provided as well as readiness to respond in emergencies, and improvements are proposed based on measured results.
ISO 50001 is the international standard which sets forth the requirements for establishment of an energy management system (EnMS). According to ISO 50001, an energy management system in operations establishes the framework for: establishment of an energy policy with specific objectives in order to improve an organization's energy efficiency, define baseline indicators for energy consumption, identify critical areas and opportunities for improvement, and secure the foundations for implementation of efficient planning in the sense of investments and projected outlays. By the same token, the proper implementation of an energy management system ensures that an organization will, among other things, increase awareness of the importance of sustainable energy management among employees and improve its reputation among partners and other organizations.
With a view to the organization and management of operations pursuant to global principles and a series of European directives, the company Odašiljači i veze has been certified in compliance with ISO 27001 (information safety system), ISO 9001 (quality management system), ISO 14001 (environmental management system), ISO 45001 (occupational health and safety management system), ISO 50001 (energy management system) as well as ISO 20000 (information technology services management).
The features of activities conducted by OIV dictate the need to apply all requirements set forth by these international standards in each individual system, which are consolidated in the company's integrated management system - ISO 9001, ISO 14001, ISO 45001, ISOO 50001, ISO 20000 with the addition of ISO 27001 (information safety system). Odašiljači i veze, as a company that applies the principles of socially responsible business and thereby demonstrates its aspiration to constantly improve the quality of its operations and its care for the users of its services, environmental protection, and protection of health and occupational safety, as well as increased awareness of the importance of sustainable energy management as one of the key factors of the survival of civilization and society in its present form.